For more information about Dynamic Mobile Solutions contact us: FAQ
Kashifa de Beer
Cell: +26481 375 0545
Office: +26461 250 576
Fax: +26461 248 132
P. O. Box 91202,
3 Feld Street (Cnr of Feld & Thorer),
(Near Maerua Mall – Same street as Prosperity Health)
- Who is DMS, Dynamic Mobile Solutions and what do we do?
DMS is a specialist facilitator of all communication activities that has to do with SMS. As the market leader, with years of experience and client insight, we have developed what we call our DMS Web Services, to meet our clients` needs and to compete on the world stage of SMS tech service providers.
We boast with the most up to date technology, and programmers who have written our own software. Meaning that what ever you might need, we`ll provide it and its Proudly Namibian.
Our dynamic sales team will determine your business`s needs on our first meeting. Second, we will propose how you can incorporate SMS tech into your business, and even come up with dynamic activities/campaigns you can run using SMS. All making sure that SMS makes a difference and thereby adds value to your business.
- How can you use SMS technology in your business?
All businesses communicate, intentionally or unintentionally. DMS provides you with an additional, cost saving, direct communication medium to reach your audience immediately with 100% effectiveness.
SMS can be used to:
□ Create brand awareness and sustain visibility in your market;
□ Drive sales and can be measured; SMS has a direct impact on your sales figures; for example, you would sent a bulk SMS just before your sale starts, you can be assured that at least 60% of people will respond to your SMS in some way, whether it is to tell a friend or visit your shop them selves;
□ Sharing of information, whether it is with your staff or clients and customers. Perhaps your new closing and opening times, a sale that is happening, please collect your children at such and such a time at school, meeting reminders, etc;
□ Competitions; no more entry forms, no more admin;
□ Anonymous comment line for staff who would like to share something with management but is afraid they will be ridiculed;
□ General Comment line for your clients and customers; asking questions or need information of any kind;
- Who can make use of SMS technology?
If you have a client/customer/staff, SMS tech will enhance your business, our clients range from, doctors, various media, radio, TV, print, churches, colleges, schools, employment agencies, etc, every possible business can make use of our service.
- What is a short code?
A short code is a 5 digit number that is charged at a premium rate of between 40c and N$50 that customers can SMS to, e.g. 5001 or 5003.
- What is an aggregator?
An aggregator is a company appointed by the network operators that provide services making it possible for customers to SMS to a short code or send out bulk SMS. An aggregator also has all the IT systems in place to facilitate such a process.
- What is keyword
A keyword is a specific word a customer SMSes that is used to identify their request e.g. a customer SMSes `win` and the aggregator knows they are entering a promotion, or they SMS `bible` and the aggregator knows they would like a bible verse.
- Will I need to buy software to use the service?
Not at all. Our services are completely web based and can be accessed any where from your cell phone or computer. As long as you have your username and password, and have internet access. We even provide you with training on how to get the most out of what we have to offer.
- Do I deal with all 2 networks to get a short code?
No. DMS does. DMS facilitates the connection to all 3 networks with one short code as request by you. E.g. 5001 (short code) is available via MTC and TN Mobile.
- How does the billing work?
Depending on what type of package you signed up for, and what you are hosting via SMS, e.g. a competition, we will provide you with the details of all SMSes received for your promotion at month end, you are then required to invoice us. If all your invoices with us are paid up and your prizes handed over, DMS will pay revenue share within 7 working days.